Undercover Business Consulting
Do you need an Undercover Business Consultant?
One of the most effective ways a business can manage their business from the inside-out, is by bringing in an outside troubleshooting consultant, to go "undercover" in the business to gain valuable information that will create effective solutions specifically tailored to meet your business needs.
As a Business Troubleshooter™ I lead the way in this type of "Undercover Business Troubleshooting" Consulting Service unlocking valuable insights into your Business.
My Undercover Service is the most in depth and broad analysis a company or organisation can get anywhere. Undercover consulting can be used in a wide range of sectors to provide a constant barometer of sales and marketing initiatives ranging from sales script generation to business expansion or as a measure of the overall customer journey. I take a close look at your day-to-day operations to gain a deep understanding of what is working well and what is not.
It is a tried and tested research method that can provide objective feedback across many of a company's key support functions including, physical store visits, contact centres and online channels.
Each case I work on is completely different, so the assignments are custom-made to fit each business situation. I have the techniques, insight and creativity to help you plan and execute the proper and most effective Undercover Business Troubleshooting Consulting Service.
This can include visiting the business as a secret shopper or working at one or more jobs or locations for a set period of time in order to understand the inner workings of the business.
Undercover Business Reporting
Customers interact with your business in many different ways and my services adapt to reflect your business model. I provide a way for companies to gather information about their business to improve customer service, training and overall operation.
Want to know what your customers really think?
The reporting process will include all findings and make recommendations that will help it become more efficient, competitive, and more profitable as well as helping the business fine tune efficiency, cut costs and waste, and create a competitive advantage.
I provide my clients with prioritised, practical and achievable recommendations for improvements that not only benefit the business, but staff and customers as well.
Undercover Business Consultant
Looking for ways to improve your operation or provide feedback to team members?
The undercover visits can provide you with a comprehensive way to keep your business moving in the right direction. Your undercover tailored report will provide a timely feedback for continuous improvement. You can choose a 'one-off' visit or an ongoing program.
The Business Troubleshooter™ Undercover Industries I Serve:
- Hotels and Resorts
- Retail Stores
- Supermarkets
- Chemists
- Golf Clubs
- Tourism Related Venues
- Restaurants
- Fast Food Outlets
- Petrol Stations
- Car Dealerships
- Hospitality
For enquiries or: TO BOOK AN OBLIGATION FREE CONSULTATION EMAIL ME TODAY
Undercover Analysis
Undercover Research
As a Business Troubleshooter, I wholeheartedly immerse myself in your company's day-to-day operations to gain a deep understanding of what's working well and what needs improvement. Acting as a business insider, I go "undercover" as a new employee or customer, gathering valuable information that allows me to create effective solutions specifically tailored to your business needs.
Do you need an Undercover Business Consultant?
Direct Sales Consulting
With me, your dedicated Direct Sales Consultant, you gain the advantage of my extensive experience in the realm of direct sales. I provide strategic support, from crafting sales scripts to expanding your business footprint. I can even assist you in planning territories and devising training regimens for your sales team. In simple terms, I'm here to help you propel your direct sales business to new heights. Undercover Research
Service Business Strategy
In my approach as a Undercover Consultant, I hold a firm belief in the paramount importance of the customer experience for service businesses. That's why my primary focus is dedicated to enhancing the way your customers interact with your company. By elevating this aspect, I pave the way for your business to garner increased referrals and cultivate a more loyal customer base.
Competitor Analysis
Fundamentally, competitive analysis revolves around the comprehensive examination of your rivals. I delve into the depths of competitor research, leaving no stone unturned. Whether it's unraveling their business performance, deciphering their messaging strategies, dissecting their team structures, uncovering their client attraction methods, dissecting their advertising tactics, or demystifying their search engine optimization techniques, I'm your go-to source for invaluable insights. Undercover Research Undercover Business Consulting
Website & Social Research
When it comes to evaluating your competitors' online presence, you'll want to look closely at how their website is presented. What sort of traffic are they attracting? Which keywords do they rank for, and what keywords are they actively targeting?
Take a deep dive into their Pay Per Click (PPC) advertising tactics. Discover where they allocate their advertising budget and the specific ad campaigns they're running. Are there areas where they're vying for the same audience as your business?
Next, shift your attention to their social media channels. Check if they have established profiles on platforms like Facebook, Twitter, and others. What are they sharing, and what image are they projecting to their audience? This personal insight will help you gauge their social media strategies effectively.
Product or Service Research
The core of my competitor research revolves around a detailed examination of the product or service, and how it stacks up against what my clients offer.
I dive into how they articulate their offerings. What aspects do they highlight as superior and distinct from their competitors? I analyze the language and terminology they employ, along with any industry-specific jargon they attempt to incorporate into their brand identity.
My process includes a thorough assessment of their products or services. I closely scrutinize presentations and absorb as much information as possible. This knowledge is then relayed to my clients, empowering them to make informed decisions about their future strategies.
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